{"id":42360,"date":"2026-07-28T10:58:58","date_gmt":"2026-07-28T10:58:58","guid":{"rendered":"https:\/\/dreams-gate.com\/demo\/?page_id=42360"},"modified":"2026-07-30T11:54:19","modified_gmt":"2026-07-30T11:54:19","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/dreams-gate.com\/index.php\/refund_returns\/","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"<p><strong>Dreams Gate Staycation Villas<\/strong><\/p>\n<p>Booking, Payment, Cancellation, Security Deposit &amp; House Rules<\/p>\n<p><strong>1. Booking Confirmation<\/strong><br \/>\nA booking is considered confirmed only after:<\/p>\n<ul>\n<li>A reservation fee of 50% of the total booking amount has been successfully received.<\/li>\n<li>The guest has provided a valid Qatar ID (QID) or Passport.<\/li>\n<li>The reservation has been confirmed by Dreams Gate Staycation Villas.<\/li>\n<li>The remaining balance must be paid before or during check-in unless otherwise agreed in writing.<\/li>\n<\/ul>\n<p><strong>2. Accepted Payment Methods<\/strong><br \/>\nWe accept:<\/p>\n<ul>\n<li>Bank Transfer<\/li>\n<li>Cash (Office Payments)\u00a0 \u00a0 \u00a0 <\/li>\n<\/ul>\n<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<br \/>\n Payments processed through our website are encrypted and secured through our authorized payment gateway.<\/p>\n<p><strong>3. Reservation Fee<\/strong><br \/>\nThe reservation fee is required to secure your selected villa or apartment.<br \/>\nOnce payment is received, your selected dates will no longer be available for other guests.<\/p>\n<p><strong>4. Security Deposit<\/strong><\/p>\n<p>A refundable security deposit of QAR 1,000 (Cash Only) is required during check-in.<br \/>\nThe security deposit will be refunded upon check-out after inspection, provided that:<\/p>\n<ul>\n<li>No damages have occurred.<\/li>\n<li>No furniture or items are missing.<\/li>\n<li>Excessive cleaning is not required.<\/li>\n<li>House rules have been followed.<\/li>\n<\/ul>\n<p>Dreams Gate reserves the right to deduct repair, replacement, or cleaning costs from the security<br \/>\ndeposit where applicable.<\/p>\n<p><strong>5. Cancellation Policy<\/strong><\/p>\n<p>The reservation fee is non-refundable.<br \/>\nHowever, guests may transfer the reservation to another available date or another Dreams<br \/>\nGate property provided that:<\/p>\n<ul>\n<li>The request is made at least 7 days before the scheduled check-in date.<\/li>\n<li>Availability exists.<\/li>\n<li>Any applicable rate difference is paid.<\/li>\n<li>The booking is transferred only once.<br \/>\nRequests received within 7 days of arrival are not eligible for date changes.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>6. Check-In &amp; Check-Out<\/strong><br \/>\nCheck-in:<br \/>\n3:00 PM<br \/>\nCheck-out:<br \/>\n12:00 PM (Noon)<br \/>\nLate check-out may incur additional charges unless approved in advance.<br \/>\nGuests are required to visit our office first to complete payment, security deposit, registration,<br \/>\nand key collection before proceeding to the property.<\/p>\n<p><strong>7. No-Show Policy<\/strong><\/p>\n<p>Failure to arrive on the scheduled check-in date without prior approval shall be considered a<br \/>\nNo-Show. The reservation fee will be forfeited, and the booking will be cancelled.<\/p>\n<p><strong>8. Refund Policy<\/strong><\/p>\n<p>Reservation fees are generally non-refundable.<br \/>\nRefunds are not normally provided except where:<br \/>\nRequired by applicable laws or regulations.<br \/>\nDreams Gate Staycation Villas cancels the reservation and is unable to provide a suitable<br \/>\nalternative accommodation.<br \/>\nApproved refunds, where applicable, will be processed using the original payment method<br \/>\nwhenever reasonably possible.<\/p>\n<p><strong>9. Modification Policy<\/strong><\/p>\n<p>Bookings may be modified only once.<br \/>\nModification requests must be submitted at least 7 days before arrival.<br \/>\nChanges remain subject to:<br \/>\nAvailability<br \/>\nSeasonal pricing<br \/>\nRate differences<br \/>\nDreams Gate reserves the right to decline modification requests that do not meet these<br \/>\nconditions.<\/p>\n<p><strong>10. Occupancy Policy<\/strong><\/p>\n<p>Villa rates include up to 35 guests.<br \/>\nApartment occupancy depends on the selected apartment, generally ranging from 5 to 20<br \/>\nguests.<br \/>\nGroups exceeding the maximum included occupancy may be charged additional fees or<br \/>\nmay require approval prior to arrival.<\/p>\n<p><strong>11. House Rules<\/strong><br \/>\nGuests agree to:<\/p>\n<ul>\n<li>Treat the property with care.<\/li>\n<li>Keep the property clean and in good condition.<\/li>\n<li>Supervise children at all times.<\/li>\n<li>Respect neighboring properties.<\/li>\n<li>Follow all safety instructions.<br \/>\nGuests are financially responsible for any damages caused during their stay.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>12. Noise Policy<\/strong><\/p>\n<p>For Villas:<br \/>\nOutdoor music is permitted until 12:00 AM only.<br \/>\nFor Apartments:<br \/>\nIndoor music is permitted until 12:00 AM only.<br \/>\nGuests must comply with local regulations regarding excessive noise.<\/p>\n<p><strong>13. Property Amenities<\/strong><\/p>\n<p>The following amenities are generally provided:<\/p>\n<ul>\n<li>Swimming Pool (except 2-bedroom apartment in The Pearl)<\/li>\n<li>Kitchen Appliances<\/li>\n<li>Refrigerator<\/li>\n<li>Oven<\/li>\n<li>Microwave<\/li>\n<li>Stove<\/li>\n<li>Kettle<\/li>\n<li>Air Conditioning<\/li>\n<li>Wi-Fi<\/li>\n<li>Towels are provided for 3 to 5 guests.<\/li>\n<li>Shampoo and body soap are provided.<\/li>\n<\/ul>\n<p>Guests staying in villas should bring their own:<\/p>\n<ul>\n<li>Cooking utensils<\/li>\n<li>Cookware<\/li>\n<li>BBQ equipment and charcoal<br \/>\nApartments include basic cookware and utensils.<\/li>\n<\/ul>\n<p><strong>14. Maintenance &amp; Housekeeping<\/strong><\/p>\n<p>Maintenance support is available during operational hours and subject to staff availability.<br \/>\nHousekeeping during the stay is available upon request and may incur additional charges.<\/p>\n<p><strong>15. Smoking Policy<\/strong><\/p>\n<p>Smoking is permitted only in designated outdoor areas.<br \/>\nSmoking inside rooms may result in additional cleaning charges.<\/p>\n<p><strong>16. Illegal Activities<\/strong><\/p>\n<p>The following are strictly prohibited:<\/p>\n<ul>\n<li>Illegal substances<\/li>\n<li>Criminal activity<\/li>\n<li>Dangerous behavior<\/li>\n<li>Vandalism<\/li>\n<li>Unauthorized commercial activities<br \/>\nDreams Gate reserves the right to terminate the stay immediately without refund if these<br \/>\nrules are violated.<\/li>\n<\/ul>\n<p><strong>17. Guest Responsibility<\/strong><\/p>\n<p>The registered guest is responsible for:<\/p>\n<ul>\n<li>All accompanying visitors.<\/li>\n<li>Any damages caused during the stay.<\/li>\n<li>Compliance with all property rules.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>18. Guest Conduct<\/strong><\/p>\n<p>To ensure a safe, peaceful, and enjoyable environment for all guests and neighbouring<br \/>\nresidents, the following are strictly prohibited:<\/p>\n<ul>\n<li>Illegal activities.<\/li>\n<li>Possession or use of prohibited substances.<\/li>\n<li>Violent behavior, fighting, threats, or harassment.<\/li>\n<li>Excessive noise beyond permitted hours.<\/li>\n<li>Smoking in prohibited indoor areas.<\/li>\n<li>Damage to the property or its contents.<\/li>\n<li>Unauthorized parties or events exceeding the declared number of guests.<\/li>\n<li>Allowing undeclared or unauthorized guests to enter or remain on the property.<br \/>\nGuests are responsible for ensuring that all visitors comply with these policies.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Dreams Gate Staycation Villas reserves the right to immediately terminate the stay without<br \/>\nrefund if any guest or visitor violates these policies, creates a disturbance, endangers others,<br \/>\ndamages the property, or breaches local laws and regulations.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>19. Privacy<\/strong><\/p>\n<p>Personal information collected during booking is used solely for reservation processing, guest<br \/>\nverification, legal compliance, and customer support.<br \/>\nPayment information is processed securely through our authorized payment gateway.<br \/>\nDreams Gate does not store complete payment card details.<\/p>\n<p><strong>20. Chargeback Policy<\/strong><\/p>\n<p>By completing payment, the guest confirms acceptance of these Terms and Conditions.<br \/>\nChargebacks initiated without valid grounds after services have been rendered may be<br \/>\ndisputed using booking records, signed registration forms, payment confirmations,<br \/>\ncommunication history, and property access records.<\/p>\n<p><strong>21. Minimum Age Requirement<\/strong><br \/>\nThe primary guest making the reservation must be 18 years of age or older.<br \/>\nA valid Qatar ID (QID) or Passport confirming the guest&#8217;s age may be requested before<br \/>\ncheck-in. Dreams Gate Staycation Villas reserves the right to refuse check-in if the guest is<br \/>\nunable to provide valid identification or does not meet the minimum age requirement.<\/p>\n<p><strong>22. Identity Verification<\/strong><\/p>\n<p>For security and registration purposes, all reservations require identity verification.<br \/>\nThe registered guest must present a valid:<\/p>\n<ul>\n<li>Qatar ID (QID), or<\/li>\n<li>Passport<\/li>\n<\/ul>\n<p>The name on the identification should match the reservation details whenever applicable.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>23. Visitor &amp; Occupancy Policy<\/strong><br \/>\nOur standard villa rates include accommodation for up to 35 guests.<br \/>\nApartment occupancy limits vary depending on the selected property, generally ranging<br \/>\nfrom 5 to 20 guests.<br \/>\nGuests must accurately disclose the expected number of occupants before confirming the<br \/>\nreservation.<br \/>\nAdditional charges or a different booking rate may apply for groups exceeding the standard<br \/>\noccupancy.<br \/>\nDreams Gate reserves the right to refuse entry to undeclared guests or require payment of<br \/>\nthe applicable additional charges.<\/p>\n<p><strong>24. Swimming Pool Safety<\/strong><br \/>\nGuests use all swimming pool facilities at their own risk.<br \/>\nChildren must be supervised by a responsible adult at all times.<br \/>\nDreams Gate Staycation Villas shall not be held responsible for accidents, injuries, or loss<br \/>\narising from improper use of the swimming pool or failure to supervise children.<\/p>\n<p><strong>25. Pet Policy<\/strong><\/p>\n<p>Pets may be permitted only with prior approval from Dreams Gate.<br \/>\nGuests intending to bring a pet must:<br \/>\nInform us before booking.<br \/>\nProvide a recent photo of the pet for approval.<br \/>\nApproval depends on factors including:<\/p>\n<ul>\n<li>Size<\/li>\n<li>Breed<\/li>\n<li>Behaviour<\/li>\n<li>Number of pets<\/li>\n<\/ul>\n<p>Additional cleaning charges may apply if extra cleaning is required due to pet hair, odours,<br \/>\nstains, or excessive mess.<br \/>\nGuests remain fully responsible for any damage caused by their pets.<br \/>\nDreams Gate reserves the right to decline pets that may not be suitable for the property.<\/p>\n<p><strong>26. Lost &amp; Found<\/strong><\/p>\n<p>If you believe you have left personal belongings at the property, please contact us as soon as<br \/>\npossible.<br \/>\nTo help us locate your item, kindly provide:<\/p>\n<ul>\n<li>A description of the item.<\/li>\n<li>A photograph, if available.<\/li>\n<li>The villa or apartment number.<\/li>\n<li>Your stay dates.<\/li>\n<\/ul>\n<p>Our housekeeping team will inspect the property and notify you if the item is found.<br \/>\nDreams Gate is not responsible for lost or forgotten belongings but will make every<br \/>\nreasonable effort to assist in recovering them.<br \/>\nShipping or delivery costs for returned items are the responsibility of the guest.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>27. Damages, Cleaning &amp; Security Deposit<\/strong><\/p>\n<p>A refundable security deposit of QAR 1,000 is collected in cash during check-in.<br \/>\nThe security deposit may be partially or fully deducted to cover, including but not limited to:<\/p>\n<ul>\n<li>Damage to the property.<\/li>\n<li>Broken furniture or equipment.<\/li>\n<li>Missing items.<\/li>\n<li>Lost keys or access devices.<\/li>\n<li>Excessive cleaning requirements.<\/li>\n<li>Improper disposal of waste.<\/li>\n<li>Confetti, glitter, party decorations, or similar materials requiring additional cleaning.<\/li>\n<li>Any other damage beyond normal wear and tear.<\/li>\n<\/ul>\n<p>If repair or replacement costs exceed the security deposit amount, the registered guest<br \/>\nagrees to pay the remaining balance.<\/p>\n<p><strong>28. Fraud Prevention<\/strong><\/p>\n<p>Dreams Gate Staycation Villas reserves the right to cancel or suspend any reservation where<br \/>\nfraudulent payment activity, unauthorized card usage, or suspicious transactions are<br \/>\nreasonably suspected.<br \/>\nAdditional verification may be requested before confirming the booking.<\/p>\n<p><strong>29. Cardholder Verification<\/strong><\/p>\n<p>For online card payments, the cardholder may be requested to present:<br \/>\nThe payment card used for the reservation (where applicable).<br \/>\nA valid government-issued identification matching the cardholder&#8217;s name.<br \/>\nThis verification helps protect both the guest and Dreams Gate against unauthorized<br \/>\ntransactions.<\/p>\n<p><strong>30. Fees<\/strong><\/p>\n<p>All booking rates displayed by Dreams Gate Staycation Villas represent the accommodation<br \/>\ncharges applicable at the time of booking.<br \/>\nAny payment gateway processing fees, where applicable and clearly disclosed during<br \/>\ncheckout, will be shown before payment confirmation.<\/p>\n<p><strong>31. Pricing Policy<\/strong><\/p>\n<p>Once a reservation has been confirmed by Dreams Gate Staycation Villas and the required<br \/>\nreservation fee has been successfully received, the confirmed booking rate is guaranteed for<br \/>\nthat reservation.<br \/>\nIf Dreams Gate updates or adjusts its accommodation rates after a booking has already<br \/>\nbeen confirmed, such changes will not affect existing confirmed reservations.<br \/>\nAny revised pricing will apply only to new bookings made after the updated rates become<br \/>\neffective.<br \/>\nAdditional charges may still apply if the guest requests changes to the reservation, including<br \/>\nbut not limited to:<\/p>\n<ul>\n<li>Changing the property.<\/li>\n<li>Changing the stay dates.<\/li>\n<li>Increasing the number of guests.<\/li>\n<li>Adding optional services.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Emergency Assistance<\/strong><br \/>\nFor emergencies or urgent assistance during your stay, please contact us immediately.<\/p>\n<p><strong>Main Office:<\/strong><br \/>\n+974 5000 7036<br \/>\n<strong>Reservations &amp; Guest Support:<\/strong><br \/>\n+974 6699 6698<br \/>\n<strong>Operations Support:<\/strong><br \/>\n+974 3334 4587<br \/>\n<strong>Housekeeping:<\/strong><br \/>\n+974 5000 7063<\/p>\n<p>Our team will respond as promptly as possible during operational hours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dreams Gate Staycation Villas Booking, Payment, Cancellation, Security Deposit &amp; House Rules 1. Booking Confirmation A booking is considered confirmed only after: A reservation fee of 50% of the total booking amount has been successfully received. The guest has provided a valid Qatar ID (QID) or Passport. The reservation has been confirmed by Dreams Gate &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-42360","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/pages\/42360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/comments?post=42360"}],"version-history":[{"count":8,"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/pages\/42360\/revisions"}],"predecessor-version":[{"id":43974,"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/pages\/42360\/revisions\/43974"}],"wp:attachment":[{"href":"https:\/\/dreams-gate.com\/index.php\/wp-json\/wp\/v2\/media?parent=42360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}